Legal & Trust

Privacy Policy

We keep your website updates fast and conversational — while protecting the information you share with us.

Last Updated
October 22, 2025
Scope
nuasite.com & messaging

Overview

Overview

Last updated: October 22, 2025

Contember Ltd, operating as Nua Site ("Contember", "we", "our", "us"), provides website editing and automation services through nuasite.com and associated messaging channels such as WhatsApp. This Privacy Policy explains how we collect, use, and safeguard personal information when you interact with our platform or communicate with our team (collectively, the "Services").

By using the Services, you consent to this Policy. If you do not agree, please discontinue use of the Services.

Information We Collect

Information We Collect

We collect information that you provide directly, as well as limited data generated automatically while using our Services.

  • Contact details: name, WhatsApp number, and email address submitted during onboarding.
  • Website information: the public URL you share so we can prepare it for editing inside Nua Site.
  • Conversation data: messages, content update requests, and approvals exchanged through WhatsApp or similar channels.
  • Billing information: payment records processed securely by Stripe or another approved provider. We do not store full card details.
  • Usage data: analytics such as IP address, browser type, and general traffic statistics collected via cookies or similar tools to understand product performance.

How We Use Information

How We Use Information

  • To deliver and maintain the Services, including processing site updates and publishing changes you approve.
  • To communicate with you via WhatsApp or email about onboarding, support, and project progress.
  • To process payments and send transactional notifications such as receipts or renewal reminders.
  • To train and improve our AI systems that assist with site generation and content updates, using aggregated or anonymized data.
  • To comply with legal obligations, resolve disputes, and maintain platform security.

AI Processing

AI Processing

Certain parts of the Services use artificial intelligence to generate, rephrase, or design website content. When you interact with these features, your inputs may be temporarily processed by automated systems to generate a response. We do not sell, publicly share, or repurpose your data outside the scope of providing Nua Site’s functionality.

Sharing Your Information

Sharing Your Information

We do not sell personal data. We share it only with trusted partners who support Nua Site operations:

  • Infrastructure and analytics providers (e.g., Cloudflare, Stripe) for hosting, payments, and performance monitoring.
  • Communication tools (e.g., WhatsApp Business API) for delivering messages and updates.
  • Contractors and support staff who may assist with technical or design tasks under strict confidentiality.
  • Legal and compliance authorities when required by law.

Cookies and Tracking

Cookies and Tracking

We use essential cookies and analytics tools to operate and improve our Services. You can modify browser settings to decline cookies. Non-essential cookies are only used with your consent, where legally required.

Data Retention

Data Retention

We keep personal data only as long as needed for the purposes described in this Policy or as required by law. Chat histories and project logs may be stored for auditing, training, or support, but can be deleted upon request once your subscription ends.

Security

Security

We apply encryption, access controls, and secure hosting practices to protect your information. While no method of transmission is entirely risk-free, we regularly review our security posture and vendor safeguards to maintain data integrity.

International Transfers

International Transfers

Your information may be processed in data centers located in the European Union or other countries. When transferring data internationally, we rely on recognized safeguards such as Standard Contractual Clauses or equivalent agreements.

Your Rights

Your Rights

You may request access, correction, export, or deletion of personal information we hold about you, or object to certain processing. To exercise these rights, contact us at [email protected]. We may verify your identity before completing your request.

Children’s Privacy

Children’s Privacy

Nua Site is designed for business users and is not intended for individuals under 16. We do not knowingly collect data from minors. If a child’s information is discovered, it will be promptly deleted.

Updates to This Policy

Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or highlighted on this page. The "Last updated" date above reflects the latest revision.

Contact

Contact

Questions about this Policy or your personal data can be sent to [email protected] or by mail to Contember Ltd, Prague, Czech Republic.

Questions about this Policy? Email us at [email protected].